Valley Veterinary Services — Veterinary Care in Chilliwack

Reviews of Valley Veterinary Services

• Joseph

  Added 2016.06.17

  Very helpful and knowledgeable. They definitely put the needs of your furry family members first.
• Jordan

  Added 2016.06.07

  ($800 ) and if that didnt work he would need a cathetar put in (1500) PLUS he would have to go to the Langley emergency clinic for 3 days at $600 a day plus medication. So we go home get a phone call around 2pm and are told the first procedure didnt work and we were looking at $3000 to help out poor kitty or he wouldnt make it on his own. So I ask her for some time to talk it over with my boyfriend and see if we can come up with $3000 that had to be paid today, she told me I had five minutes to decide so we said yes go ahead with the procedure and we will figure it out. I ask her if they offer any type of payment plan or if there are any other options such as : can we take him home and watch him ourselves or can we take him to another vet in chilliwack that we can actually afford ? We were told no our only options were to put him down or send him to Langley for $1500+ so after a long discusion we decided that was our only option was to have him put down because we just couldnt come up with the money that quickly especially right after christmas. So we tell her our decision and she says well if your putting him down then its better if you surrender him into our care and we will take care of him with the cathetar in but then re-home him. After we already paid $1000 for the procedure. So my options from valley are : pay $3000 immediatley or were giving your cat to a new family. Now keep in mind he has the cathetar in now , hes doing good he just needs to be watched so it doesnt come out but i dont have $600+ a day to pay someone to watch my cat. They say thats my only choice or they will re-home him. We decide to send him to langley and somehow come up with the money because Im not paying to fix him and have him given away. So in a last attempt I call Cheam View Vet and they said to bring him in right away, they examined him and sent him home with us to watch him for the night and to bring him back in the morning. He does great through the night and they kept him there the whole next day and overnight, he is there now and doing great. I called valley the next morning and asked for his blood tests and urine results they said they wouldnt be ready until monday which i relayed to cheam vet and they said no way they use the same lab and they should already be in. So I go into valley vet clearly upset and ask to speak with the doctor and have her explain to me why we werent given any other options except to have him put down or rehomed and why my test results werent back yet. The receptionist put me in a room to wait for the doctor , I waited over 20 minutes and no one came so I told the recptionist what had happened and that I was extremly unimpressed with how they handled my situation and made us choose between $3000 or putting my car down/re-homing him when clearly we had other options. Cheam View Vet has been amazing and so helpful and its cost me less than a fraction of what Valley was bullying me into paying. So a big shout out to them and if your considering Valley Vet, DONT! Go to Cheam View Veterinary on young road they are amazing and saved my cats life, took such good care of us and cost an actual fraction of what Valley was charging. Valley vet put us through so much unessecarry emotional turmoil and stress they were an actual nightmare. We felt very taken advantage of.
• Jason

  Added 2016.04.10

  Great Veterinary, Staff and service is top notch. Highly recommended
• Logan

  Added 2015.08.31

  ABSOLUTLEY TERRIBLE PLEASE DONT GO HERE !! I promise you I am not one to ever write bad reviews because I work in the service industry and I beleive if you have an issue with a company you should deal with them directly and not shame them on social media without giving them a chance to explain or recover the situation first. However, in this case Valley Vet failed to recover the situation or show that they cared at all so Im letting you know about my experience as a warning and also because I chose this vet based soley on its high reviews. I took my cat in to see doctor Steinbach on Friday morning at 11 AM for a blocked urinary tract. She examined him and gave us two quotes step one was manually drain the bladder and put him on medication
• Kevin

  Added 2014.10.30

  We have 3 cats (rescues), and 2 rabbits. Steinbeck and his staff has been amazing since we introduced our first kitten to him years ago. Always polite and informative. We'll never change vets and recommend to anyone with pets to try this place out !
• Cameron

  Added 2013.06.25

  My dog is typically apprehensive of new people, especially with her ears. Took her in for an inner ear infection and she immediately warmed up the vet and her staff. Thorough checkup with proper diagnosis and treatment. My dog is feeling much better and was actually EXCITED to see the vet today for our follow up appointment. Highly recommend this place. Their passion for animals and customer service is top notch. Thanks for taking good care of our pup!