Mertin Hyundai — Car Dealer in Chilliwack

Reviews of Mertin Hyundai

• Jonathan

  Added 2016.05.12

  REPLY: An apology at the time would have gone along way when this occurred as mistakes happen instead of your part was sent somewhere else making it my problem. Im assuming this type of thing happens often as I posted this after I got my car back and no one can figure out which person it is. I was more disappointed than anything else with how it was handled.
• Gavin

  Added 2015.09.27

  Took my car in for warranty work and part needed was shipped to another dealership across the country. I was then left without my car for 41/2 days because of the mistake. No courtesy car was offered and no apology was given when car was finally fixed. I was disappointed in the dealership I have bought many parts and my new tires here. I won't be back I will be using the Abbotsford hyundai dealership from now on.
• Isaiah

  Added 2015.08.07

  I just bought a 2018 Hyundai Elantra and worked with Tanya in finance, Aimee in sales, and the manager Chris. I've bought many cars and this was by far the easiest and most stress free purchase I've made! It is such a positive atmosphere walking into the dealership and any questions I had were answered. The staff is so knowledgeable and professional. They found the perfect car for me! I highly recommend purchasing your car through Mertin Hyundai. Thank you for such an amazing experience and I love my new car!
• Jacob

  Added 2014.10.30

  I had a lovely experience at Mertin Hyundai! After struggling with several dealerships in Vancouver, I called Jake Davies. He was amazingly helpful and straightforward - a rarity it seems with certain salesman. When I came into the dealership everyone was so kind and helpful and they honored the agreement we had spoken of on the phone. If you want a pleasant car buying experience, save time and go straight to Mertins. I can't recommend them enough. They are the best Hyndai dearlership in the Lower Mainland!
• Chase

  Added 2013.11.09

  In my personal experience with Hyundai in Chilliwack I definitely regret my decision and wished I would have went to another location. The reason being is when I test drove the Hyundai Veloster that I purchased and turned up the music I asked my sales rep Aimee are the speakers blown... She replied no we are just in a bad reception area. Everything else was fine but the center console was damaged .. Upon purchasing the vehicle I got to speak to Chris the sales manager who gave me exceptional customer service in the beginning. Reduced my interested rate so it would fit in my ideal budget. I asked Chris before signing the papers if he could please replace the central console piece he said no problem easy fix. Okay great. I also asked about the left back bumper as it looked like a clip was missing he said don't worry we can fix it, it's a small fix. Well when I brought my car into their shop the first time they have the wrong parts.. They did an awful job cleaning my car.. They blamed the dirt on the fact it sat outside over night... No there was still tons of dirt all over my car. Then, I got told they wouldn't fix my bumper because they would need to replace the entire thing. Okay I expressed my frustration Tanya was then extremely rude to me. They fixed only ONE speaker which they thought was under warranty turns out yet again they made another error.. it wasn't under warranty and they couldn't bill me because they told me they would fix it.. well as soon as I sat in my car I realized the right must have been blown too. I asked Chris can you fix it. It's not fair that you lied to me and now you won't fix it. He told me he won't do anything. He will stand behind his "great" staff and will tell everyone his version that he did "allot" to help me. These people will be dishonest and do anything they can to make the sale. Chris, please tell me am I missing anything of our experience and your fabulous customer service that you gave me? Or all the "things" you so kindly did..
• Isabella

  Added 2013.09.27

  Futher to this review I now drive all the way to Abbotsford to get servicing on my Hyundai Accent. Customer service at Abbotsford Hyundai is night and day compared to Mertin Hyundai. I have heard good things about the sales department but the service department has some to be desired. I work in a large organization in the area and have passed along my experience at Mertin Hyundai and several of my Co workers have had negative experiences at this hyundai location. Do yourself a favor drive the extra distance to the Abbotsford location for servicing.
• Lauren

  Added 2013.05.24

  Just purchased a 2018 Hyundai Tucson form Mertin Hyundai what a great experience. Adam was our sales person very knowledgeable and helpful with our choice as well Tanya aiding in getting the best trade in for old car.I highly recommend this dealership.